"We worked with Team Netsol to rewrite the whole scheme in easy to understand language that made it more accessible, easier to administer and gave us the confidence that it would now satisfy any audit or legal review"
Head of Revenues, Benefits and Customer Services
, Blackburn with Darwen Borough Council
When faced with making additional budget savings in 2018, and the need to make some more significant changes to the scheme, Blackburn & Derwen Council took the opportunity to rewrite the whole scheme in easy to understand language that made it more accessible to understand, and easier to administer. The scheme now consists of 44 easy to read pages, rather than the previous 180-page document.