Corporate use of BECS Upload helps free up front-line staff and reduces unnecessary face-to-face contact
Integration with existing forms across any system means contact centres can remain closed and ensure the safety of citizens. Visits are not needed as all types of information can be provided via the secure online channel. Those who are required to supply documents can do so easily, securely and safely.
Front-line staff can remain focused in supporting Citizens in key areas of the Local Authority
By utilising a single corporate solution consistency is established, and staff can be confident in understanding just one product as opposed to various less productive methods.
Automation limits security risks and saves time
Current methods are made up of multiple systems that are disjointed and require numerous touch points, contain security risks and high levels staff resources. BECS Upload will take the information directly from a web page used by the citizen, auto-index the documents and direct them straight into a Local Authority’s DMS system.
BECS Upload removes the need for files to be emailed around. By avoiding insecure email transfer of sensitive data, and providing seamless integration with existing web services, this solution reduces data risk, reduces cost and alleviates redundant use of staff resource by fully automating the service.