Streamline the delivery of benefits or council tax reduction to your customer
Simplified, Efficient, Customer-centric process
BECS Claims supercharges your Benefits process, improving performance and reducing customer error.
BECS takes the benefits claims process out of the back office and allows you to empower CSR’s, Housing Associations, RSL’s, RP’s, voluntary sector partners and other intermediaries.
Put benefits expertise into the hands of customers
The ease of use and accuracy of BECS technology lets customers understand how life changes affect their financial position without all the difficult terminology and rules. BECS simplifies the complex process of making a benefit claim, guiding and advising the claimant each step of the way. Capturing data and evidences “Right First Time” in this way significantly reduces overpayments, reduces the need to process not-entitleds and reduces the level of customer contacts such as appointments and correspondence.
BECS reduces the workload on expensive benefits staff
Developed as a DWP National Product, BECS Claims increases take-up of benefits among the most vulnerable groups in your community by providing multiple access channels. In terms of accessibility, it delivers a responsive web design that is compliant with the latest WCAG standards and has been accessibility tested.
BECS includes features such as:
• self service via the web
• an accurate benefit entitlement calculator, before all the claim details are entered
• evidence check-list and secure upload during, and after, the claim
• as with all Netsol systems, hosting is within the UK
• full integration with back-office systems, including benefits and dms