BECS at South Staffs

BECS at South Staffs

By Nick Turner

Michelle Kettles explains why South Staffs enjoys using the BECS Claims solution.

Michelle at South Staffordshire Council took on BECS has been using BECS Claims for many years. Recently they also too on BECS DHP to assist with their provision of additional services. Michelle wanted to say the following:

"We have been using the New Claim form as provided by TeamNetsol for several years without any issues. The form is intelligent which makes it easy for customers to use. It integrates with our EDMS system, creating efficiency in the back office.

We use the DHP claim form for both Discretionary Housing Payments and Council Tax Discretionary Support applications. The budgeting sheet has made it easy for customers to provide accurate information about their circumstances.

The system support from TeamNetsol is great, any issues are investigated promptly and resolutions are discussed over the phone rather than by email."

Michelle Kettles
Welfare and Benefit Team Manager
South Staffordshire Council